{"id":1107,"date":"2022-01-25T07:00:39","date_gmt":"2022-01-25T07:00:39","guid":{"rendered":"https:\/\/apptechllc.com\/?p=1107"},"modified":"2024-09-23T12:57:57","modified_gmt":"2024-09-23T12:57:57","slug":"who-knew","status":"publish","type":"post","link":"https:\/\/apptechllc.com\/who-knew\/","title":{"rendered":"Who Knew?"},"content":{"rendered":"

We had a conversation the other day that made us think about the ways in which companies \u2014 even or maybe especially companies that use TPAs \u2014 go about reporting the incidents that spawn claims. We were talking with a prospect, and the conversation went something like this:<\/p>\n

Us:<\/strong>\u00a0What does your reporting process look like?<\/p>\n

Them:<\/strong> Everything goes directly to our TPA.<\/p>\n

Us:<\/strong> Every incident, every claim, or both?<\/p>\n

Them:<\/strong> What\u2019s the difference?<\/p>\n

Us:<\/strong> Well, if one accident spawns a physical injury claim and a property damage claim, how do you report them?<\/p>\n

Them:<\/strong> We\u2019d report the accident.<\/p>\n

Us:<\/strong> How?<\/p>\n

Them:<\/strong> We could use a form or a phone number.<\/p>\n

Us:<\/strong> Do the forms ever get lost?<\/p>\n

Them:<\/strong> Sometimes.<\/p>\n

Us:<\/strong> If you use the phone number, do you document the accident?<\/p>\n

Them:<\/strong> I guess we\u2019re not sure.<\/p>\n

Us:<\/strong> Would the TPA receive or track every claim stemming from that accident?<\/p>\n

Them:<\/strong> I guess we\u2019re not sure.<\/p>\n

Us:<\/strong> Are there any incidents or accidents that don\u2019t go to the TPA?<\/p>\n

Them:<\/strong> I guess we\u2019re not sure.<\/p>\n

Us:<\/strong> Since you\u2019re not sure about what gets reported to the TPA and how it gets reported, how do you manage your\u00a0reporting to ensure the right people know about accidents, to maintain control of your data, to manage your costs, and things like that?<\/p>\n

Them:<\/strong> We were afraid you were going to ask us that.<\/p><\/blockquote>\n

They\u2019re Not Alone<\/h4>\n

You might be surprised to know the number of companies that take it on faith that\u00a0everything goes directly to their TPAs. We used to be surprised. But we\u2019re not anymore. But it\u2019s not a difficult problem to fix. And believe it or not, the remedy starts with the definitions of everything<\/em> and directly<\/em>:<\/p>\n

Everything<\/em> goes to a TPA only if you systematize the tracking of every incident, systematize the tracking of every claim to every incident, and verify every incident is going to the TPA. Everything goes directly<\/em> to the TPA only if you submit everything completely and electronically. Paper forms have a way of getting lost. Phone calls have a way of getting forgotten. And here\u2019s the bonus: Everything you track and submit directly to the TPA can be reported quickly and efficiently.<\/p>\n

We grant you we\u2019re biased. But tracking and reporting your claims \u2014 and managing everything in one system \u2014 feels like sound business practice to us.<\/p>\n

Can we help you track and report your claims?<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

We had a conversation the other day that made us think about the ways in which companies \u2014 even or maybe especially companies that use TPAs \u2014 go about reporting the incidents that spawn claims. We were talking with a prospect, and the conversation went something like this: Us:\u00a0What does your reporting process look like? […]<\/p>\n","protected":false},"author":5,"featured_media":1139,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-1107","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog"],"acf":[],"yoast_head":"\nExplore Unique Insights at AppTech | Who Knew?<\/title>\n<meta name=\"description\" content=\"Discover the unexpected insights and innovative ideas from AppTech LLC. 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